Why I think E-ZPass is Useless

Back in July 2020, my wife and I finally decided to get an E-ZPass. We do frequent trips where we cross bridges, tunnels, and roads that utilize it and with the world wide condition, we were thinking it would be faster, easier, and cheaper just to get an E-ZPass for all of our future travels.

To make a very long story short, it really did not do what we thought it would. When we pulled up to booth after booth, the device would not register. At one point, we stopped at an E-ZPass station in Delaware, and they said that while they felt bad for me, they could not help me because they can only assist customers with a Delaware issued E-ZPass. Mine was Virginia issued. I was absolutely livid.

Upon returning home, I decided to look into a tip my brother in-law shared with me during our travels. He remembered reading somewhere that certain vehicles, and more specifically, my 2003 Buick Rendezvous has been known to have a windshield that does not work well, or at all, with E-ZPass. I researched into that more and in fact found that to be true. There is a list of vehicles that I found on a document from the E-ZPass website that listed the Buick Rendezvous as a “Special Vehicle.”

There is apparently something in the windshield of a Buick Rendezvous that prevents the E-ZPass transponder from being read by the booths. That is really weird, because I do believe before I owned the Rendezvous, my dad replaced the windshield. I guess even replacement windshields have that same issue?

My biggest beef with all of this is the following. When I walked into the E-ZPass store (I didn’t buy online), WHY DID THEY NOT TELL ME MY CAR WAS ON THE SPECIAL VEHCILES LIST? They knew what vehicle I had because they manually entered it into the computer. The system should have red flagged that immediately. It is very frustrating.

To add insult to injury, the E-ZPass rate for the Cheasapeake Bay Bridge Tunnel, which we travel across frequently, is no cheaper than if you were to pay by cash or card at the booth. Yes, they take card. But the rates are all the same. The only advantage to E-ZPass is you don’t have to stop for the length of time to exchange money. Not much of a real time saving if I’m honest. I do find it humorous that on the CBBT website they use the silhouette of a Nissan GT-R as the reference vehicle and they show it can apparently tow a three axle trailer.

Overall, I do like when we use our Ford Focus to go on trips. The E-ZPass makes traveling in that car a breeze. But, 50% is a fail. E-ZPass, you really should let people know.

Thankfully, most of the time the booths just run the plate and charge me through the E-ZPass that way, so I still get the possible discounts, if applicable. Which leads to a whole new point. Why is the device needed at all? Just scan plates and bill. And at that point, E-ZPass is just the middle man. Stupid E-ZPass. Absolutely useless.